DISCLAIMER: The use of this website is subject to the terms and conditions stated below. By accessing this website, you agree to abide by these terms and conditions.

This website and associated platforms (“Platform”) are owned and operated by Prime Services (“Prime Services”, “Company”, “we”, “us”, or “our”), having its registered office in India.

This Privacy Policy describes how we collect, use, process, disclose, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), particularly in the context of our operations.

In the Privacy Policy, "we", "our" and "us" means "the company"; "you" and "your" means any person who accesses and uses this Platform; This Privacy Policy covers this Platform’s treatment of personally identifiable information that the company collects when you are on this platform and afterwards, and when you use this platform’s services. This policy also covers the company's treatment of any personally identifiable information (“PII”)/ Personal Data that users share and/or the PII which the company may fetch/collect from various service providers with whom the company has integrated its systems to provide the necessary services to you. This policy does not apply to the practices of companies that the company does not own or control or to people that the company does not employ or manage.

This Privacy Policy has been updated to comply with the provisions of the GDPR, 2016 ensuring transparency, data security, and protection of individual rights. We have taken measures to align with the GDPR’s principles, including data minimization, purpose limitation, and consent management.

Prime Services may act either as a Data Controller or a Data Processor depending on the context in which personal data is processed. Where Prime Services determines the purposes and means of processing personal data, including in relation to website users, business contacts, vendors, and job applicants, it acts as a Data Controller. In circumstances where Prime Services processes personal data on behalf of sponsors, research partners, healthcare institutions, or other entities in connection with clinical trials, research activities, or regulatory obligations, Prime Services acts as a Data Processor and processes such data strictly in accordance with the instructions of the relevant Data Controller and applicable contractual arrangements.

We ensure that all personal data is processed lawfully, fairly, and transparently. We respect your rights as a data principal, including the right to access, rectification, erasure, restriction, and objection to data processing.

Our data protection measures include secure storage of personal information, encryption, regular security audits, and training for our employees. In case of any data breach, we have a mechanism to notify affected individuals and the authorities, as required by GDPR. We ensure that third-party processors and service providers engaged by us comply with data protection obligations under GDPR.

ROLE AS DATA CONTROLLER AND DATA PROCESSOR

Prime Services may act either as a Data Controller or as a Data Processor depending on the context in which personal data is processed. Where Prime Services determines the purposes and means of processing personal data, including in relation to website users, business contacts, vendors, and job applicants, it acts as a Data Controller. In situations where Prime Services processes personal data on behalf of sponsors, research partners, healthcare institutions, or other entities in connection with clinical trials or research activities, Prime Services acts strictly as a Data Processor and processes such data in accordance with the instructions of the relevant Data Controller and applicable contractual arrangements, including Data Processing Agreements.

For any concerns or queries regarding data protection, you may contact our Data Protection Officer as mentioned in the "Contact Us" section.

IN BRIEF

At Prime Services, your privacy is not just a legal obligation, it’s a commitment. We believe that your trust is built on how transparently and securely we handle your personal information. This Privacy Policy is designed to provide you with a clear understanding of how we collect, use, protect, and share your data whether you provide it directly to us or we obtain it from reliable third-party service providers integrated with our systems.

WHY THIS POLICY MATTERS

We want you to feel confident using our platform, knowing that your personal data is in safe hands. This policy answers key questions:

What Data Do We Collect? Information you provide, data collected automatically during your interactions with our platform, and details we receive from trusted partners.
How Do We Use Your Data? For delivering services, enhancing your experience, meeting legal obligations, and staying connected with you.
Who Do We Share Your Data With? Carefully chosen partners, service providers, and regulatory authorities, always with your privacy in mind.

Your Consent and Control: By continuing to use our platform, you agree to the terms of this Privacy Policy. If any part of this policy does not align with your expectations, we recommend that you discontinue using our services. You always have control over your data, and we respect your preferences.

Staying Updated: Privacy is an evolving landscape, and so is this policy. We may update it from time to time without prior notice to reflect changes in our practices or to comply with legal requirements. We encourage you to revisit this page periodically for the latest version.

Your Choice, Your Experience: By accessing our website and consenting to the use of cookies, you enable us to offer a more personalized experience, remembering your preferences, conducting data analytics, and enhancing website performance.

COLLECTION OF AND PROCESSING OF YOUR PERSONAL DATA

Prime Services may collect personal data directly from you when you interact with the Platform, including when you submit information through forms, communicate with us, or engage with our services. Such data may include your name, contact details, professional information, and any other information voluntarily provided by you. In addition, Prime Services may automatically collect certain technical and usage-related information when you access the Platform, including your IP address, browser type, device information, and usage patterns. In certain circumstances, Prime Services may also receive personal data from third parties such as business partners, recruitment agencies, or publicly available sources, where such collection is necessary for legitimate business or operational purposes.

We collect personal data in two main ways:

Data You Provide Directly: Information you enter or submit on our platform, such as registration details, feedback, or customer support queries.
Data Collected Automatically: Information related to your interactions with the platform, including your device details, browser type, IP address, and usage patterns.

In the course of its operations as a Contract Research Organization, Prime Services may, in limited circumstances and typically in its capacity as a Data Processor, process special categories of personal data, including health-related information. Such processing is carried out in strict compliance with Article 9 of the GDPR and is subject to appropriate safeguards, including pseudonymization, restricted access, and data minimization. Personal data relating to clinical trial participants is generally governed by separate informed consent forms and study-specific privacy notices, and this Privacy Policy does not replace such documentation.

Our processing of your personal data is strictly in compliance with GDPR. Specifically:

We process your personal data only for lawful purposes, those not expressly prohibited by law. This includes processing based on your explicit consent as per GDPR.
We will process your personal data only when we have obtained your explicit consent for a specified purpose as per GDPR.

Prime Services processes personal data only where it has a valid legal basis under the GDPR. Depending on the nature of the processing activity, this may include processing necessary for the performance of a contract, compliance with legal obligations, the purposes of legitimate interests pursued by the Company, or on the basis of consent provided by the data subject. Where processing is based on legitimate interests, Prime Services ensures that such interests are carefully balanced against the rights and freedoms of the data subject. In cases involving special categories of personal data, processing is undertaken on the basis of explicit consent, public interest in the area of public health, or scientific research purposes, subject to appropriate safeguards.

RIGHTS OF DATA SUBJECTS AS PER GDPR, 2016

In accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), individuals whose personal data is processed by Prime Services CRO (“Prime Services” or “the Company”), acting as a Data Controller and/or Data Processor are entitled to exercise the following rights. Prime Services is committed to ensuring that these rights are effectively facilitated and respected in all its data processing activities:

Right to Access (Article 15)
Data Subjects have the right to obtain confirmation from Prime Services as to whether or not their personal data is being processed, and where that is the case, access to such personal data shall be provided. This includes the right to receive a copy of the personal data undergoing processing, along with relevant information such as the purposes of processing, categories of personal data concerned, recipients or categories of recipients to whom the data has been disclosed, and the envisaged retention period. Prime Services shall provide such information in a concise, transparent, intelligible, and easily accessible form.
Right to Rectification (Article 16)
Data Subjects are entitled to request the rectification of inaccurate personal data concerning them without undue delay. Taking into account the purposes of processing, Data Subjects shall also have the right to have incomplete personal data completed, including by means of providing a supplementary statement. Prime Services shall take all reasonable steps to ensure that inaccurate data is corrected promptly.
Right to Erasure (“Right to be Forgotten”) (Article 17)
Data Subjects have the right to request the erasure of their personal data without undue delay where one of the grounds specified under the GDPR applies, including where the personal data is no longer necessary for the purposes for which it was collected or processed, or where the Data Subject withdraws consent and there is no other legal basis for processing. However, this right is subject to certain limitations, including where processing is necessary for compliance with a legal obligation, performance of a task carried out in the public interest, or for the establishment, exercise, or defence of legal claims.
Right to Restriction of Processing (Article 18)
Data Subjects have the right to request restriction of processing of their personal data in certain circumstances, including where the accuracy of the personal data is contested, where the processing is unlawful and the Data Subject opposes erasure, or where the data is required by the Data Subject for the establishment, exercise, or defence of legal claims. During such restriction, Prime Services shall store the data but not process it further, except with consent or for specific legal purposes.
Right to Data Portability (Article 20)
Where processing is based on consent or on a contract and is carried out by automated means, Data Subjects have the right to receive their personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance. Where technically feasible, Data Subjects may also request direct transmission of such data from Prime Services to another controller.
Rights Related to Automated Decision-Making (Article 22)
Data Subjects have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, except where such processing is necessary for entering into or performing a contract, is authorised by applicable law, or is based on explicit consent. In such cases, Prime Services shall implement suitable safeguards, including the right to obtain human intervention and to contest the decision.

PROCESSING PERSONAL INFORMATION

The company and its partners collect and use your personal information and other information only as follows ("The purpose"):

Administrative Communication: To send you essential notifications, offer alerts, and other transactional communications relevant to your use of our services.
Market Research and Analytics: To conduct market research, plan projects, troubleshoot technical issues, and detect and prevent fraud or other criminal activities.
Third-Party Service Providers: To share data with trusted third-party contractors who provide services to the Company, subject to strict confidentiality obligations and compliance with this Privacy Policy.
Compliance and Legal Obligations: To comply with legal requirements, enforce Company’s terms and conditions, and support regulatory or investigative processes, including responding to legal notices, claims, or litigation.
Site Usage and Security Enhancement: To monitor and analyze your usage of our platform, improve user experience, and ensure robust security measures.
Contractual Obligations: To fulfill our contractual commitments with you and deliver products or services as per your interest.
User Experience Improvement: To perform various analytics aimed at enhancing the quality of user experience, products, and services.
Service Updates and Promotions: To inform you about other services, events, and offerings that may interest you, provided you have consented to receive such communications.
Account Management: To notify you about changes or updates to your user account, ensuring you remain informed.
User Support: To respond to your requests, inquiries, comments, or concerns in a timely and effective manner.
Interactive Features: To allow you to participate in interactive features of our services when you choose to do so.

CONSENT TO OVERRIDE DND

By accessing or using the platforms, systems, or services of Prime Services CRO (“Prime Services” or “the Company”), the user and/or Data Subject acknowledges and agrees that Prime Services may process their contact details for the purpose of sending communications that are necessary for the performance of a contract, compliance with legal obligations, and, where applicable, based on the Data Subject’s consent in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). Such communications shall be limited to those which are relevant, proportionate, and necessary in the context of Prime Services’s operations.

Prime Services may send communications that are strictly necessary for the execution and management of its services, including but not limited to notifications relating to clinical research activities, product development, manufacturing updates, quality control alerts, pharmacovigilance communications, and service confirmations. Such communications are considered essential for the performance of contractual obligations and legitimate business operations, and therefore may not require separate consent where another lawful basis under the GDPR applies.

Prime Services may also issue communications concerning regulatory requirements, compliance obligations, safety updates, or changes in applicable pharmaceutical laws, guidelines, and standards. These communications are necessary to ensure compliance with applicable legal and regulatory frameworks, including obligations imposed by regulatory authorities, and to maintain the integrity and safety of clinical and pharmaceutical processes.

The Data Subject acknowledges and agrees that such communications may be delivered through multiple channels, including email, telephone calls, SMS, and secure electronic messaging platforms (including enterprise messaging solutions or applications such as WhatsApp, where appropriate safeguards are implemented). Prime Services shall ensure that such communication channels are used in compliance with applicable data protection and confidentiality obligations.

Where Prime Services intends to send communications for marketing or promotional purposes, such communications shall be based solely on the Data Subject’s explicit consent, where required under the GDPR. The Data Subject shall have the right to withdraw such consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal. Prime Services shall provide clear and accessible mechanisms to opt-out of such communications, including unsubscribe links or equivalent methods in each communication.

Prime Services shall take reasonable steps to respect the communication preferences of Data Subjects and ensure that they retain control over how their personal data is used for communication purposes. The Data Subject may exercise their rights under the GDPR, including the right to object to processing for direct marketing purposes at any time, by contacting Prime Services through the designated communication channels provided in this Policy.

Prime Services CRO (“Prime Services” or “the Company”) is committed to ensuring that personal data is processed with the highest standards of confidentiality, integrity, and security in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). Personal data is not disclosed to any individual or entity except where such disclosure is necessary for legitimate business purposes, performance of contractual obligations, compliance with legal and regulatory requirements, or where required based on a valid lawful basis under the GDPR.

Access to personal data within Prime Services shall be restricted to authorised personnel, including employees, officers, and professional advisors, strictly on a need-to-know basis and subject to appropriate confidentiality obligations. Such access is granted only to the extent necessary for carrying out functions related to clinical research, pharmaceutical development, manufacturing, regulatory compliance, and associated support services.

Prime Services may also share personal data within its group entities, including its parent company, subsidiaries, and affiliated entities, where such sharing is necessary for operational efficiency, centralised administrative functions, regulatory compliance, or delivery of services, and always in accordance with applicable data protection safeguards.

Prime Services may engage trusted third-party service providers to support its operations including activities relating to clinical trials, research, development, pharmacovigilance, manufacturing, and regulatory compliance. In such cases, personal data may be shared with these third parties strictly on a need-to-know basis and subject to appropriate contractual safeguards, including data processing agreements in compliance with Article 28 of the GDPR, ensuring confidentiality, security, and lawful processing of personal data.

Such third-party service providers may include, without limitation, entities engaged for regulatory compliance and quality assurance functions, including regulatory authorities, auditors, and quality control agencies, where disclosure is necessary to meet applicable pharmaceutical and clinical research standards.

Prime Services may also engage information technology and cybersecurity service providers for the secure hosting, storage, and management of data, including cloud service providers, infrastructure partners, and system administrators, all of whom are bound by strict data protection and security obligations.

Where required, personal data may be shared with payment processing service providers for the facilitation of financial transactions related to services availed, subject to applicable security standards and legal requirements.

In certain cases, identity verification agencies or access management providers may be engaged to ensure secure authentication, access control, and compliance with internal security protocols.

Prime Services may also utilise communication service providers and platforms for operational correspondence, including service-related updates and notifications, provided that such processing is carried out in accordance with applicable data protection requirements.

Additionally, Prime Services may collaborate with research partners, analytics providers, and other specialised entities for purposes such as data analysis, clinical research support, and enhancement of pharmaceutical and healthcare solutions, ensuring that such data sharing is limited, proportionate, and subject to appropriate safeguards.

Any other third-party service providers engaged by Prime Services shall have access to personal data strictly on a need basis, under binding contractual obligations, and in compliance with the GDPR, ensuring that personal data is processed only for specified purposes and is adequately protected at all times.

Where personal data is transferred outside the European Economic Area (EEA), including to group entities or third-party service providers located in other jurisdictions, Prime Services shall ensure that such transfers are carried out in compliance with Chapter V of the GDPR. This includes implementing appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognised transfer mechanisms to ensure that the level of data protection is not undermined.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect the accounts and systems from unauthorized access.
All electronic financial transactions entered into through our website will be protected by encryption technology.
When you register for the Service, this platform requires a password from you for your privacy and security. The platform transmits information such as your Registration Information for the company/ this platform or Account Credentials securely.
Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us.
You acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure, however, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us on the email provided in contact us segment on our website

USING YOUR INFORMATION FOR MARKETING PURPOSES

From time to time, we may request more personal information in order to provide you with other benefits of the Service. The company may aggregate personal information and disclose such data in a manner to:

Third parties for their marketing and promotional purposes;
Users of the Service for the purpose of comparing with relative to the broader community.
Such information may not identify you individually. We may also use third party service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing.

RETENTION OF PERSONAL INFORMATION

We need your personal data in order to:

Provide our products and services to you.
Manage our business for our legitimate interest
Comply with legal obligations, if any

You may choose not to share personal data or withdraw consent but doing so may limit the services we are able to provide to you. However, once you choose to withdraw the consent the personal data which has been shared, shall continue to remain with us for as long as the applicable law provides.

We may retain your Personal Data for a period of time consistent with the purpose of collection. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of your Personal Data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means, as well as the applicable legal requirements (such as applicable statutes of limitation). If there is any information that we are unable, for technical reasons, to delete entirely from our systems post appropriate retention period, we will put in place appropriate measures to prevent any further use of the data.

CHANGES TO YOUR PERSONAL INFORMATION

If your personal Information provided when you applied for a product on platform, changes, you may update it whenever you apply for a new product. To review and update your personal information to ensure it is accurate while your application is in process

We will retain your information for as long as your account is active or as needed to provide you services or as may be required for internal analysis purpose or as may be required by law, whichever is later. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email provided in contact us section of website. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

LOG FILES

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality

TESTIMONIALS, BLOGS, AND OTHER FORUMS ON THIS WEBSITE

With this consent of yours, we may post your testimonial along with your name. If you want your testimonial removed, please contact us at email mentioned in contact us on website.

If you use a blog or other public forum on our Site, any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by the Company by one of our third-party service providers on the Company's behalf. To request removal of your personal information from our blog or community forum, contact us on the email mentioned in contact us segment of website. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

BEHAVIORAL TARGETING / RE-TARGETING

We may partner with a third party to either display advertising on our platform or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. There are a number of products and services that may be offered by third parties on our Site, (collectively, "Offers"). If you choose to apply for these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies and they will be acting as data controllers of your information. You should evaluate the practices of these external services providers and should view their privacy policies or contact them directly for further information before deciding to use their services. The Company is not responsible for their privacy practices.

SINGLE SIGN-ON

In future, there may be options wherein you can log in to our site using sign-in services such as Facebook, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites.

LIKE / SHARE BUTTON

If you use the "Like" / “Share” button to share something, that item will appear on your Social Media profile page and also on your friends' newsfeed, depending on your social media’s privacy settings. You may also receive updates in your social media account’s newsfeed from this site or item in the future. Such social media companies also collect information such as which pages you have visited on this and other sites that have implemented the "Like" button.

LINKS TO THIRD PARTY SITES

Our Site includes links to other Web sites whose privacy practices may differ from those of the company. If you submit personal information to any of those sites, your information is governed by their privacy policies and they will be acting as data controllers of your information. We encourage you to carefully read the privacy policy of any Web site you visit.

OPTING OUT

We provide our registered customers with periodic emailers and email/SMS alerts. We also allow users to unsubscribe to email newsletters and from time to time may transmit emails promoting the company or third-party goods or services. The company's subscribers may opt-out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails/SMS, such as email/SMS alerts

YOUR RESPONSIBILITY

You shall not disclose to any other person, in any manner whatsoever, any information relating to the Company of a confidential nature obtained in the course of availing the services through the website of the Company. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle the Company to any damages, to which you may be entitled otherwise.

If you have any complaints, security related concern, please contact nodal officer at the email mentioned on contact us segment on our website. We will work closely with you to ensure a rapid and personal response to your concerns.

You are responsible for maintaining the confidentiality of your login id and password. You are responsible for maintaining the security of your Login ID and Password and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately atdetails mentioned in contact us segment of website. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or the Company’s Terms & Conditions

CHANGES TO THE POLICY

We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT US WITH QUESTIONS OR CONCERNS

If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to Nodal Officer, as per details mentioned in contact us segment of our website.

This Policy shall be governed by and construed in accordance with the laws of the Republic of India and the courts at Ahmedabad, Gujarat, India shall have sole and exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

IPR OWNERSHIP

All intellectual property rights, including but not limited to rights in products, services, clinical research outputs, data compilations, study designs, protocols, documentation, software, trademarks, trade names, inventions, methodologies, and any other proprietary materials developed, owned, or made available by Prime Services CRO (“Prime Services” or “the Company”), shall remain the sole and exclusive property of Prime Services or its licensors, as the case may be. Nothing contained in the use of Prime Services’s platforms, services, or deliverables shall be construed as granting, by implication or otherwise, any licence or right to use such intellectual property except as expressly agreed in writing.

Users, clients, investigators, partners, or any other recipients of Prime Services’s services or materials shall not copy, reproduce, modify, distribute, transmit, display, publish, or otherwise exploit any of Prime Services’s intellectual property, in whole or in part, without the prior written consent of Prime Services. Such restrictions shall also apply to permitting or enabling any third party to undertake any of the aforementioned actions. Use of Prime Services’s materials shall be strictly limited to the purposes for which access has been granted and in accordance with applicable contractual terms.

No person shall, directly or indirectly, copy, record, reproduce, decompile, disassemble, reverse engineer, or attempt to derive the source code, underlying structure, or proprietary elements of any content, systems, software, documentation, training materials, videos, or other resources provided by Prime Services. This restriction extends to any attempt to create derivative works or to gain unauthorised access to Prime Services’s confidential or proprietary information.

Any unauthorised use, misappropriation, or infringement of Prime Services’s intellectual property rights shall constitute a material breach of applicable terms and may result in legal action, including civil and/or criminal proceedings, as may be permitted under applicable laws. Prime Services reserves the right to seek injunctive relief, damages, and any other remedies available in law or equity, and the infringing party shall be solely responsible for all costs, liabilities, and consequences arising from such infringement.

Prime Services, including its clinical research, pharmaceutical development, and related platforms, are not directed towards individuals under the age of 18 years, except in the context of regulated clinical trials or medical research where participation of minors is permitted under applicable laws and ethical standards. Prime Services does not knowingly collect personal data from children outside such lawful and regulated contexts.

Where the processing of personal data of minors is required for clinical or research purposes, such processing shall be carried out strictly in compliance with the GDPR, including Article 8, and other applicable laws, and shall be subject to appropriate safeguards, including obtaining verifiable consent from a parent or legal guardian and approval from relevant ethics committees or regulatory authorities.

If Prime Services becomes aware that personal data of a minor has been collected without appropriate legal basis or parental authorisation, such data shall be deleted without undue delay. Parents or legal guardians who believe that a minor has provided personal data to Prime Services outside permitted contexts are encouraged to contact the Company so that appropriate corrective actions may be taken.

CONTACT US:

If you have any questions or concerns regarding this Privacy Policy, please contact us using the details provided on our Contact Us page.

DATA PROTECTION OFFICER (DPO)

In accordance with Article 37 of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Prime Services CRO (“Prime Services” or “the Company”) has appointed a Data Protection Officer (“DPO”) to oversee its data protection strategy and ensure compliance with applicable data protection laws and regulations. The DPO is responsible for monitoring internal compliance, advising on data protection obligations, conducting data protection impact assessments where required, and fostering a culture of data protection within the organisation.

The DPO shall act as the primary point of contact for Data Subjects and supervisory authorities in relation to all matters concerning the processing of personal data. Data Subjects may contact the DPO for queries relating to their rights under the GDPR, the manner in which their personal data is processed, or for the purpose of raising complaints or seeking grievance redressal.

You can reach our Data Protection Officer at:

Email: security@primeservicescro.com

COOKIES POLICY

This Cookies Policy explains how Prime Services ("Prime Services," "we," "us," or "our") uses cookies and similar tracking technologies on our website. This policy is designed to help you understand what cookies are, why we use them, and how you can manage your preferences.

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, enhance user experience, and provide relevant information.

COOKIE TYPE	DESCRIPTION
Essential Cookies	Ensures website functionality and cannot be disabled.
Performance Cookies	Track website usage to help us improve user experience.
Functional Cookies	Remember your preferences for a personalized experience.
Analytical Cookies	Analyze user interactions for website optimization.
Marketing Cookies	Track browsing habits for personalized advertisements.

We may allow third-party service providers to place cookies on your device to enhance website functionality and deliver targeted advertisements. These providers may include:

Analytics Providers (e.g., Google Analytics)
Social Media Platforms
Advertising Networks

You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies, but disabling certain cookies may affect your experience on our website.

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our practices. We encourage you to review this policy regularly for any updates.

If you have any questions or concerns regarding this Cookies Policy, please contact us using the details provided on our Contact Us page.

Contact Info